Velobet Terms and Conditions Explained

Velobet Casino UK Terms and Conditions

These Velobet Casino UK terms and conditions, dated 07/03/2025, apply to every account registered with us and set out the rules for access, conduct and bonus use. Throughout these terms we are referred to simply as "the Company". Registration is open only to players aged 18 or over, and the English-language version of these terms is the version that binds in case of any translation discrepancy. Any dispute arising from your account is governed by the law of Curaçao, with claims to be brought before a competent court in Curaçao. Registration itself is only finalised once both these terms and our Privacy Policy have been accepted, confirmed by the Finish step of the sign-up form. As a combined online casino and sportsbook, Velobet applies these same rules to every product on the site, including crypto-friendly deposits and withdrawals.

Account access and support

Signing in and managing an account, including password recovery, as well as any question about these terms, can be raised through 24/7 live chat or email via the Contact button shown on every page, as explained on our support page. A separate email address is kept specifically for business and affiliate enquiries, and we also run promotional giveaways through our X (formerly Twitter) account, though these sit outside these core terms and still follow the same minimum age and conduct rules that apply to every account.

Registration Rules and Prohibited Conduct

Opening a Velobet account starts with the red Sign Up button, three fields and acceptance of our Privacy Policy, and from that point certain conduct rules apply to every player. The list below sets out the obligations and restrictions that keep an account in good standing.

• Registration requires an email address, a username that cannot be changed later, and a password of at least 8 characters with one capital letter and one alphanumeric character.
• Only players aged 18 or over may register, and profile completion under My Account requires first name, last name, date of birth, mobile number, country, city and address.
• Crypto deposits are available immediately after sign-up, but other payment methods require the profile to be completed first.
• Holding more than one account per person, IP address, device, household, phone number, card or payment account is not permitted and affects bonus eligibility.
• Sharing a wallet or account between players leads to closure of the account and a 20% settlement fee on the balance.
• Residents of Aruba, Bonaire, Curaçao, Lithuania, the Netherlands, Georgia, Saba, St Maarten, the USA and its dependencies, and any FATF-blacklisted country may not register.
• Verification requires ID or passport plus proof of residence no older than three months, processed within 48 hours and kept on file for 10 years.

Bonus Clauses and Withdrawal Conditions

Our welcome package offers up to 330% across three deposits plus 300 free spins: a 150% match on deposits of £10-500, 100% on deposits of £500-1,000, then 100% up to £500 on the second deposit and 80% up to £500 on the third, detailed in full on our bonus page. Deposits must be wagered at least once before withdrawal, and unwagered balances can lose 20% on withdrawal instead.

Winnings from a deposit bonus are capped at 10 times the triggering deposit, cashback is capped at 5 times the bonus amount, and no-deposit or free-spin wins are capped at £100. Only one of each bonus is allowed per person, household, IP address, device, card, payment account or email.

Withdrawals are limited to £7,500 a week and £15,000 a month, though higher limits can apply under our VIP programme, and wins above £15,000 may be paid in monthly instalments of up to £15,000, processed within 3 banking days. Single bets or spins are capped at the crypto equivalent of £100,000 in winnings, though progressive jackpots are always paid in full. No refund is possible once funds have been played; requests must be made within 14 days of a deposit, or 30 days if someone else accessed the account, with supporting ID due within 5 days and an admin fee of up to 20% possible. Players can also set deposit limits, arrange a time-out through support, or self-exclude for between 6 months and 5 years by email.