Velobet
Closing Your Velobet Account Explained
Closing a Velobet account can be requested at any time. Any remaining balance is settled within 3 banking days, though unwagered deposits may lose 20% on withdrawal.
Claim Up to 330% + 300 FSClosing a Velobet Account
We close a Velobet Casino Online account on request, submitted through our 24/7 live chat or by email via the Contact button on every page. Our terms, dated 07/03/2025, are binding in English wherever a player is based, and registration requires being at least 18 years old.
Once we receive a closure request, any funds already played cannot be refunded; a dispute over played funds must be raised within 14 days, or within 30 days if someone else accessed the account. Verifying identity for such a request takes up to 5 days, and we may apply an admin fee of up to 20% on any amount returned.
Closure Linked to Account Restrictions
Some closures are not requested by the player. Accounts from Russia and Belarus are closed with the balance retained, while accounts opened from Georgia are closed with deposits refunded minus 20%. A PEP account may also be closed, with a 20% admin fee charged on returned deposits. Shared wallets or payment accounts used across multiple players also lead to closure, with a 20% settlement fee applied to the balance.
Your Balance Before and After Closure
Before closing an account, we recommend withdrawing any available balance via your usual withdrawal method, since the minimum withdrawal is £10 and payouts, including bank transfer, are processed within 3 banking days. Weekly and monthly limits of £7,500 and £15,000 apply, though VIP players may receive higher limits, and wins above £15,000 are paid in monthly instalments capped at £15,000.
Any active deposit bonus is forfeited on closure: an expired or cancelled bonus removes the bonus itself along with any winnings generated from it. Deposit bonus winnings are capped at 10x the deposit that activated the bonus, so unused promotional funds tied to our welcome bonus do not carry over once an account is closed. Deposits that have not yet been wagered at least once may also lose 20% if withdrawn before being played through.
To withdraw before closing, we ask players to sign in to My Account and submit the request from the same verified profile used for deposits; no third-party payments are accepted, since balances cannot be paid to a different name, card or wallet. Processing then follows the standard 3 banking day timeframe before the closure is finalised.
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Closure Timelines and Fees at a Glance
Several situations determine what happens to a balance when an account closes, each carrying its own fee or retention rule.
| Scenario | Balance Outcome |
|---|---|
| Standard closure request | Refund disputes accepted within 14 days (30 days if someone else accessed the account) |
| Account from Russia or Belarus | Account closed, balance retained |
| Account from Georgia | Account closed, deposits refunded minus 20% |
| PEP account | Account closed, 20% admin fee on returned deposits |
| Shared wallet or payment account | Account closed, 20% settlement fee on balance |
| Unwagered deposit withdrawn early | Up to 20% may be deducted |
Whichever scenario applies, any admin fee listed above is deducted before we return what remains of the balance.
Account Closure and Balance Questions
How do I close my Velobet account?
We close an account on request, submitted through our 24/7 live chat or by email via the Contact button on every page. You must be at least 18 years old to hold an account, and our terms, dated 07/03/2025, remain binding in English regardless of where you are based.
Can I get my balance back after closing my account?
Funds already played cannot be refunded once wagered. A dispute over played funds must be raised within 14 days of closure, or within 30 days if someone else accessed the account, and we may verify identity within 5 days before applying an admin fee of up to 20% on anything returned.
What happens to my bonus if I close my account?
An expired or cancelled bonus removes both the bonus and any winnings it generated. Deposit bonus winnings are capped at 10x the deposit that activated them, so any remaining promotional balance tied to the welcome bonus does not carry over after closure.
Does Velobet close accounts from certain countries?
Yes. Accounts opened from Russia or Belarus are closed with the balance retained, while accounts from Georgia are closed with deposits refunded minus 20%. Registration itself is not available at all from countries including Lithuania, the Netherlands and the USA.
Why would Velobet close my account without my request?
We may close an account flagged as a politically exposed person (PEP), applying a 20% admin fee on any returned deposits. Shared wallets or payment accounts used by more than one player also lead to closure, along with a 20% settlement fee on the balance.
How long does it take to withdraw my balance before closing my account?
Withdrawals, including bank transfer, are processed within 3 banking days, with a minimum withdrawal of £10. Weekly and monthly limits of £7,500 and £15,000 apply, and deposits that have not been wagered at least once may lose up to 20% if withdrawn early.